At Riley Journey, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer the following refund and return options:

  1. Returns
    You may return any unused and unopened items within 7 days of receiving your order for a full refund. Items must be in their original condition and packaging.

  2. Refund Process
    To request a return, contact us at [email protected] with your order details. Upon approval, we will provide instructions on how to return the product. Please note that return shipping costs are the responsibility of the customer.

  3. Damaged or Defective Items
    If your item arrives damaged or defective, please notify us within 7 days of receipt, and we will arrange for a replacement or refund at no additional cost to you.

  4. Non-Returnable Items
    Certain items may not be eligible for return, including products that have been used, damaged, or altered in any way.