1. Eligibility for Returns
To be eligible for a return, the item must be in its original condition — unused, undamaged, and with all original packaging and tags intact.
2. Return Process
To initiate a return:
Contact us within 24 hours of receiving your order at [email protected].
Provide your order number, proof of purchase, and reason for return.
Once your request is approved, we will provide instructions for completing the return via online transfer.
Please note that returns requested after 24 hours of delivery may not be accepted.
3. Refunds
After your return is received and approved, a refund will be processed to your specified account within 3 business days.
You will receive a confirmation once the refund has been issued.
4. Non-Returnable Items
The following items are not eligible for return or refund:
Items that have been used, damaged, or altered after delivery
Items returned without prior authorization
Custom or personalized products
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the item and packaging.
We will review the issue and arrange a replacement or refund as appropriate.
6. Contact Us
If you have questions about returns or refunds, please reach out to:
📧 [email protected]