1. Payment Method
At this time, Riley Journey does not accept electronic payment methods.
All orders are processed using Cash on Delivery (COD) only. Please ensure that payment is available at the time of delivery.
2. Processing Time
All orders are typically processed and shipped within 3 business days after order confirmation.
Processing times may vary slightly during peak periods or holidays.
3. Delivery Timeframe
Estimated delivery time is 7–10 business days from the date of shipment.
Delivery times may vary depending on your location, courier performance, and local conditions (such as weather or holidays).
4. Shipping Confirmation
Once your order has been shipped, we will notify you with delivery details (if available), including the courier information and expected delivery date.
5. Delivery Attempts
If you are unavailable at the time of delivery, the courier may attempt re-delivery or contact you directly to schedule a new delivery time. Please ensure your contact information is accurate when placing an order.
6. Shipping Areas
We currently ship to most serviceable locations within our delivery network. Certain remote areas may experience longer delivery times or limited service availability.
7. Contact Us
For any questions or concerns about your order or delivery, please reach out to us at:
📧 [email protected]